Policies

Installation and Repairs

Installation is available for all parts with two options:

1. We can have a technician come out to your shop. Labor is $75.00 per hour once we arrive at your door and a Trip Charge of $1.85 per mile. Mileage is measured one-way from our shop in Janesville to your shop.
2. You can ship or bring your machine to our Janesville location and our expert technicians will install or repair your machine at an hourly rate of $75.00. Return freight will be charged if shipped.

Shipping

Items under 100 pounds will be shipped UPS ground unless a request is made for another form of shipping. Items over 100 pounds will be shipped by truck, freight collect. We will ship what we have in stock and the rest will be put on backorder. If you want the order to ship complete, please make note on the order.

Return Policies

Please call 1-(800)-236-8306 to get an authorization number. Please put the authorization number on or in the box. Special order and non-stock items over $50 are non-returnable. If the error is ours: you will receive full credit for the product. The product has to be returned in sellable condition within 60 days of invoice. If it is a customer error: you will receive credit less freight and 15% restocking charges. All returns must be received within 60 days of billing to be accepted.

Damaged Freight

If your item has been received damaged from UPS please keep all packaging and call us as soon as possible so we can get your claim processed 1-(800)-236-8306. If your item was shipped by truck please contact the trucking company for their claim procedure.

Missing Freight

You can keep track of your order by logging in and clicking on Order Status. Click on your order, then click on the tracking number. If your order is not on backorder and has not been received in 10 days please give us a call at 1-(800)-236-8306. If your packing slip does not match your order, please call within 48 hours of receiving the package so we can correct it.

Pricing

We will do our best to keep prices current on our web page but we do reserve the right to change the prices at anytime. All quotes are good for 2 weeks and if any price is different than the web price we will call before shipping. If you called to get a quote and then placed an order online and the price is different then your quote, please note it in Special Instructions on the Check Out Page.

If you are viewing this from an auction we will honor all auction pricing.

Taxes

We are required to collect state sales tax from customers located in Wisconsin. If you claim to be exempt from this sales tax all documentation must be received before shipping.

Billing and Payment

Open accounts have 30 days from date of invoice to pay in full. If payment is not received within 45 days a service charge of 1.5% monthly, 18 % annually will be charged with a minimum of $1.00 added to the account monthly. Accounts that go over 60 days past due will lose all discounts and open account status.

Accounts over 60 days will be referred to Dunn and Brad for collections.

You may put a credit card number on file for payment.

We will also ship COD with a special handling charge added. We accept Master Card, Visa , American Express , Discover, Cash and Checks.

Ordering

1. Online with www.sewone.com . All you need is your account number and password.
2. Phone 1-800-236-8306. An operator will direct you to appropriate sales consultant.
3. Fax 1-800-261-1610. If you know the part number you can fax your order in.
4. Email sewone@sewone.com
5. Mail:
   Industrial Sewing Systems
   164 S Academy St
   Janesville, WI 53545

Guarantee

• Machine
  All machines - New and Used - have a limited 6 months in-shop parts and labor guarantee. Wear items are not covered. For example: needles, tension disks, throat plates, feed dogs, check spring, hook bobbin case, thread guides, bobbins and feet.
  Freight charges or trip charges still apply.
  Abuse or misuse of a machine will not be covered.
  
  
• Parts
  Parts are Guaranteed to be without defect when delivered. If the part is defective we will replace the part or credit your account for the amount of the purchase.
  
  
• Repairs and Installation
  We will guarantee our repair work for 30 days from date of repair. If the technician makes note of worn items that you elect not to repair we will not cover the items under Guarantee. The guarantee covers labor and parts replaced. If additional parts are needed they will be billed. This is an in- shop guarantee and all freight and trip charges will still apply.